From Telco to Techco: Leveraging AI to Reinvent the Service Provider Role

OBJECTIVE:

As APAC telecom operators navigate the shift from traditional connectivity providers to digital service enablers, Artificial Intelligence emerges as a catalyst for reinvention. This panel will explore how AI unlocks new revenue streams—ranging from data monetization and enterprise services to ecosystem partnerships—while enabling telcos to collaborate with hyperscalers, fintechs, and OTT players without losing customer ownership. Panelists will also examine how AI enhances customer experience through hyper-personalization, and how operators can balance investments in AI with the realities of legacy infrastructure, regulatory frameworks, and market maturity. Finally, discussion will address the organizational and cultural transformations needed for telcos to embrace AI at scale and successfully evolve into Techcos.

SPEAKERS:

  • Lee Kwang Yong - VP, Enterprise Products, Singtel

  • Vivek Chadha - SVP, Global Sales Head Cloud & GM RSMEA, Rakuten Symphony

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