Intelligent by Design: Leveraging AI and ML to Elevate Customer Experience and Network Operations

This panel delves into how AI and machine learning are transforming telecom operations and customer experiences. Speakers will explore how predictive models enable personalized customer journeys—from churn prevention to real-time support—and how intelligent analytics drive operational gains. The session will also examine the technical hurdles of deploying AI in live networks, including data quality, latency, and scalability, while showcasing advances in self-healing systems and anomaly detection that enhance reliability. As AI becomes more embedded in both customer and infrastructure domains, the discussion will emphasize the critical importance of transparency, fairness, and security to ensure responsible innovation at scale.

SPEAKERS:

  • Terje Jensen - SVP, Global Business Security Officer, Telenor

  • Vivek Murthy - President-OSS BU, Rakuten Symphony

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